A Support OS like no other.
One operating system across every domain you run. Built for the operators who actually run the work — not the org chart they inherited. Five views, six agents, MCP-native by default.
One OS. Five lenses.
Engineer
My queue. Sprint board. Velocity. The agents that handed off to me overnight.
Manager
Pod load. SLA risk. Open P1/P2. Where the team needs me today.
Client
My projects. My hours. My tickets. What shipped this week. What's next.
Executive
Portfolio health. SLA compliance. Agent throughput. Revenue at risk.
Operator
SOPs. KBs. Runbooks. The work itself, instrumented.
Every agent enters the same loop — deployed in week one, calibrated to your operators, integrated alongside your team, then scaled as autonomy is earned. As one agent matures, the flywheel turns for the next — one operating model from access to autonomy.
Discover
Two-week diagnostic. We map the workflow, the data, and the operators. We leave with a service-catalog quote that fits your scope, not ours.
Configure
Sprint-based build against fixed milestones. Productized modules, transparent burndown, weekly demos in your environment.
Integrate
AI agents, automations, and integrations layered on top. We instrument what we build so you can measure it from day one.
Operate
Graduate into a managed support package on Incipient OS — tiered, predictable, with humans and agents on the same queue.
Six agents inside. They never sleep.
Triage
Reads incoming tickets, classifies bucket (B1/B2/B3), priority, module — within seconds of submission.
Router
Assigns work by skill graph, current load, and historical resolution patterns. Escalates SLA risk automatically.
Drafter
Writes status updates, client follow-ups, change-order scopes, and weekly reports from the work itself — no double entry.
Analyst
Watches pipeline health, AR aging, utilization, and margin. Surfaces variance before it becomes a problem.
Recruiter
Sources, screens, and schedules against open roles. Builds shortlists scored against the brief.
Resolver
Closes known-pattern tickets — replays the fix, verifies the outcome, posts the resolution.
Bring your stack. Keep your data.
Native MCP server
Connect Claude, ChatGPT, Cursor — any MCP client — to your Incipient OS in one click. Agents, queues, and project context exposed cleanly.
Your tenancy. Your keys.
Point the OS at your warehouse, CRM, tickets, KB. Data stays in your environment. BYO keys. Zero training on customer data — ever.
No vendor lock-in
Open-source connectors and standards — LangChain, n8n, Zapier, REST, webhook. Self-host the runtime if you need to. Export everything, anytime.
Be first to run on Incipient OS.
We're rolling out the Support OS to a select group of mid-market operators in 2026. Join the early-access list — pilot starts at 5 seats, scales from there.